Frequently Asked Questions
Everything you need to know about furnishing your home with us.
What are your shipping and delivery options?
We offer standard curbside delivery and premium White Glove delivery, which includes room-of-choice placement and assembly. Shipping times vary by location but typically range from 5 to 10 business days for in-stock items.
What is your return policy for furniture?
We offer a 30-day return window for most items in their original packaging. Please note that a 15% restocking fee may apply, and return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you offer financing or payment plans?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment options at checkout, allowing you to enjoy your new furniture now and pay over time.
Is assembly required for the furniture I purchase?
Many of our items come fully assembled or require minimal setup. For items requiring extensive assembly, detailed instructions and tools are included. You can also opt for our White Glove service to have assembly handled by professionals.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also log into your account on our website to view real-time status updates.
Do your products come with a warranty?
All furniture from The Furniture Warehouse includes a 1-year limited manufacturer's warranty covering structural defects. We also offer extended protection plans for accidental stains, rips, or hardware malfunctions.